Questions On Communication And Leadership - 1012 Words

Communication and Leadership Elibah Bey Kaplan University This paper will identify and explain the problems of a listening exercise ask appropriate clarifying questions, describe a suitable leadership approach, identify the situational conflict resolution, and describe each step of the communication process relative to the problem. Situational Problems The problem is a voicemail by an employee (Amalya) to her boss wherein she expresses discord amongst team members related to signing an athlete who she suspects could possibly be taking steroids and is preferred by the business’ client. Amalya needs direction on how to address this issue due to the possible impact it may have on the company and client reputation. Addressing these problems properly is critical to the business competitive edge and client’s satisfaction and future relationship. Moreover, a decision needs to be made without complete accurate supporting information of a drug screening. http://extmedia.kaplan.edu/business/Media/MT302/MESH/Unit8Scenario/index.html Clarification Questions As the boss, I would ask this employee the following questions to clarify understanding: †¢ What are the sources of your investigation? †¢ Is your investigation valid and factual? †¢ How do you know that it is not a rumor or gossip about the athlete taking steroids? †¢ Why do you think the athlete refuses to take a drug test? †¢ Do you think that the athlete has a secret related to drug use? †¢ Do you think it isShow MoreRelatedThe Relationship between Playing Multiplayer Online Games and Developing Communication Like Skills886 Words   |  4 Pagesbetween playing multiplayer online games and developing communication like skills. Online multiplayer video games involve thousands of players all over the world who may play solo, in teams, or with one other player. 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